Global Customer Support

DIALOG

Our Global Support team provides all our Content customers with expert assistance on our products and services.  

  • Email us at: customer@dialog.com 
  • Call us at:
    • International: 00 800 33 34 2564
    • USA and Canada: 800 334 2564  

Click here to submit a Dialog support case


SOFTWARE & TOOLS

For customer support for Drug Safety Triager, PinPoint and Literature Review Services please email the customer support team on: support@pi2solutions.com

Click here to submit a case

 

REFWORKS AND PIVOT

For customer support with these products please click here for support

 

FIND ANSWERS TO FREQUENTLY ASKED QUESTIONS

Click here to find answers to your question or contact our global support team

 

LIBGUIDES

These guides provide extremely valuable and easy to use information to help new users with the software.

LibGuide can be accessed here. 

 

SUPPORT FOR DIALOG ADMINISTRATORS

Click here to submit a request for administrator support

 

LOG IN TO DIALOG 

You may be required to login using the unique My Research User ID and Password provided to you by your Account Manager or your Administrator, unless your access has been setup for IP recognition.   

 

START USING DIALOG 

Helpful resources:

 

TRAINING

Register for live webinars or access self-pace, e-learning modules, screen casts on YouTube videos on Dialog feature. Get access to training here.